How Corporate Food Service is Killing the Restaurant Experience

Being in the food service industry for over thirty years. I feel I am an expert on the restaurant industry. 

I am a big fan of eating at privately owned restaurants. I love knowing the family that owns and works the restaurant every day. Privately owned restaurants tend to care about your dinning experience.

Privately owned restaurants know how hard you work for the money you are spending at their establishment. Since the building is theirs, they tend to take care of the appearance of the dinning room and exterior.

The menus normally have local trends and products incorporated in the menu items. You also have the pleasure of choosing some creative black board specials.

Since I created www.foodfhonebook.com. I like to dine at a variety of restaurants. The purpose is to talk to great chefs and educate myself of whats hot and what’s not in the local food service industry.

Well, this weekend I wanted to visit some of the corporate restaurants in my area. It’s been a long time since dinning out at Chillis and IHOP.

Now I remember why I hate the corporate restaurant world. I had the worst dinning experience of my life. 

Chilli’s

The pleasant hostess brought us to our table. To find the table and seats soaking wet. The bus boy used a soaking wet towel to wipe everything into the floor. We asked to have the table wiped dry. So, the bus boy comes over with napkins and attempts to dry the table. He left little bits of napkin all over the table.

The waitress came to the table to introduce herself. (Great job).

We ordered our two ice teas and bottomless nachos.

They came out fine. The waitress said she would be back to take our order. Well that was the last we saw of her for 20 minutes. We finally found her. We asked for more ice tea and some more salsa for the chips. She then stated that our food would be out shortly. I looked at my wife then at her. I am sure with a very puzzled look on my face . Then stated ” We haven’t ordered yet”. 

She totally forgot about us!!!!!!!!!

When the food came to our table it was sub par at best.

IHOP

I can honestly say this was the worst experience of my life.

1. Enter the restaurant and walk up to the hostess station. My wife and I where sticking to the floor. Don’t these corporate restaurants all use ECOLAB. The guys in the white lab coats and push really expensive products on you and train your staff on how to clean your restaurant. I am assuming they missed this one.

2. Waited 10 minutes to be seated ( That was fine)

3. Again another soaking wet table and seat. All the trash was wiped onto the floor.

4. We sat and waited 20 mintutes before a waitress came to introduce herself. We couldn’t even find a manager. People where walking out.

5. Waitress finally shows up takes our order and leaves. We didn’t see her for another 15 minutes until she brought our drinks back.

6 . Again two ice teas. I needed to find silverware for my wife so she could scoop all the lemon seeds out of her tea. A nice bus boy brought us some silverware.

7.Our food finally comes out. My wife only receives one of her plates she had to wait for her eggs and hash browns. Mine came out in one piece. But cold and bad. Onion rings where stales. At 1pm in the afternoon. During your lunch hour how contour have stale onion rings. I was on the line for years. I never had stale onion ring at one o clock.

Really!!!!!!!!

Know I am not a complainer. 

But I am finding in the corporate restaurant industry some very common problems.

1. Lack of qualified management on the floor during peak hours.

2. Lack of training both management and staff

3. Lack of quality controls enforce on plating 

4. Lack of pride in plate appearance 

5. Lack of training on cleaning procedures

I believe alot of this issues can be fixed quickly with a little investment from some of these corporate restaurants. I feel they are turning a blind eye to the basics. 

Corporate restaurants where alway known for their training. A new restaurant manager would have an intense training program before he / she would ever hit the floor.

Remember corporates. You can put a pretty building up and a flashy menu. But if your service is bad, your quality is bad people are not coming.

Thank you 

Advertisements

Prawns with Arugula and Parmesan

Create this Italian recipe with prawns using Migliarese lemon olive oil.

https://pastaandvino.wordpress.com/2015/12/14/italian-recipe-prawns-with-arugula-and-parmesan/

Roasted Beet Sauce Pasta

Christmas time is here and thinking of Santa, Red color just seems perfect! So it set me thinking to cook something which looks Red & tastes delicious at the same time. The obvious choice is something to do with Beetroots. So instead of cooking the traditional beet veggies, I went ahead with doing a beet […]

http://appybistro.com/2015/12/22/roasted-beet-sauce-pasta/

Best Tiramisu Recipe Ever!!

Hello Everyone! Today I am sharing my most favorite Tiramisu recipe! Its really foolproof and super delicious! Its a BettyBossi Recipe which always develop amazing stuff! So here we go! For this recipe you need! 50g Sugar 2 Eggs 250g Mascarpone Lemon Zest Orange Zest 2dl strong Coffee 5 TS Grand Marnier Schnaps 150g Ladyfinger Biscuits […]

http://whatskatieupto.com/2015/12/29/best-tiramisu-recipe-ever/

Turkey Piccata and Roasted Brussel Sprouts

I could “piccata” anything. I love the buttery, lemony, caper sauce. I wanted to try something a little different, so instead of going with chicken or veal, I used turkey tenderloin. AND instead of serving it with pasta or rice, I made roasted brussel sprouts with it. With the healthier life style I’ve been working […]

http://cheftherapy.org/2016/01/19/turkey-piccata-and-roasted-brussel-sprouts/

HEALTHY THAI STIR FRY VEGGIES

Christmas is a time for great food. But if you want to go veggie and healthy, there is an amazing recipe which I experimented with and got it right. The best part is, it is easy to make and nutritious. Ingredients: Around 200 grams of mix vegetables of your choice like green beans, sweet corn, […]

https://gaurangchandarana.wordpress.com/2015/12/24/healthy-thai-stir-fry-veggies/

11 Breathtaking Avocado Toasts!!!

Roasted garlic & hemp seed avocado toast Meaty chorizo & avocado toast with radishes Avocado, Persimmon & Fennel Toast Grilled corn avocado toast Avocado toast with dukkah Avocado toast with cucumbers, lime, & tahini Avocado & hummus toast with dill and za’atar Smoked salmon avocado toast BLT avocado toast Avocado toast with peaches & whipped […]

http://katerinasgift.com/2016/01/18/11-breathtaking-avocado-toasts/